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Web12 Dec 2024 · Just like a help desk, a service desk acts as a single point of contact between a company’s support agents and its customers. However, the service desk is more strategic and takes both service requests as well as incidents into consideration. In addition to customers and employees, the service desk caters to other stakeholders such as ... Web7 Feb 2024 · PRO TIP: Ask targeted questions to understand and analyze the issue. 5. Work Well Under Pressure. As mentioned earlier, the help desk is a high-pressure environment. It can be quite stressful if you have not developed the quality of working well under pressure. To develop this ability, get better at multitasking. WebThe Knot Worldwide Nov 2024 - Present6 months Enterprise Account Executive Splash (SplashThat.com) Nov 2024 - Nov 20241 year 1 month Helping marketing teams evaluate whether existing tech stack... simplicity 8042